Salesforce – CRM Fundamentals

September 2020
live interactive

SHORT DESCRIPTION

A deep dive into the world of CRM, through practical hands-on on the world’s no.1 CRM system in the world: Salesforce. The course would get you through the technical (cloud) platform on which Salesforce is built, the CRM functionalities that make Salesforce a trendsetter and the way Salesforce can be customized to a company’s needs.

 

LIST OF TOPICS

  • What is a Cloud Platform
  • The Salesforce Cloud Platform
  • Salesforce CRM functionalities overview
  • Salesforce customization hands-on practice
  • Preparation for Salesforce Admin Exam

BENEFITS

  • Combined Technical & Functional Course – for broad understanding of Salesforce from different perspectives
  • Trainer with broad knowledge of both technical side and functional side of Salesforce
  • Hands-on practice
  • Preparation for Salesforce exam

THIS CLASS IS FOR

  • IT Managers
  • Sales Manager
  • Customer Care Managers
  • Marketing Managers
  • Salesforce/CRM Consultants
  • Salesforce/CRM Admins
  • Salesforce/CRM Users

PREREQUISITES

  • Dev/Admin/User of an enterprise system within a company
  • Laptop/desktop & internet connection

CREDENTIAL

  • Certificate of Completion

LEVEL

Beginner

DURATION

4 weeks / 20 hours

PRICE

250 Euro early bird until 23rd of September | 350 Euro standard

ABOUT THE TRAINER

Bogdan TATAR

An experienced CRM consultant, with over 15 years of experience as a technical developer, design lead, business consultant and trainer, involved in over 20 projects, most of them as greenfield implementations. 10 years out of my 15 years career I have been the lead and mentor of over 100 people that ended up as CRM consultants. More than 50% of the Salesforce consultants in Romania have at some point in time worked in my team. The best of them are having key positions in their workplace and are widely respected as great professionals.